Refund Policy
This policy covers the Family plan, sold for us by Lemon Squeezy, our reseller and the merchant of record. It is part of our Terms of Service.
Try before you pay
Palabasa has a free plan with no time limit. There is no free trial of the Family plan, so please use the free plan to decide whether Palabasa suits your family before you pay.
Cancel any time
You can cancel your subscription at any time, from the parent area or from the link in your receipt email. When you cancel:
- you are not charged again;
- you keep the paid plan until the end of the period you already paid for (the month or the year);
- after that, your account returns to the free plan. Your children's progress, rewards and history are kept.
No refunds for the current period
Payments are not refunded, including for a partly used month or year, unused lessons, or a renewal you forgot to cancel, except where the law requires a refund.
We will refund, or ask our reseller to refund:
- a payment taken by mistake (for example a double charge or a charge after you cancelled);
- the unused part of a prepaid period if we stop the whole service;
- any refund that the consumer law of your country requires.
How to ask
Email support@palabasa.com from your account's email address, with the date of the payment and the order number from your receipt. We reply within 5 working days. Approved refunds are made by Lemon Squeezy to the original payment method; how long they take to appear depends on your bank.
A refund or a chargeback ends the paid plan at once, and the account returns to the free plan.
Contact
Eliric Rivera, Philippines · support@palabasa.com